We value transparency, so this policy explains in plain language how personal data is collected, used, stored, and shared when you use our visa assistance platform. Personal data means information that identifies you directly or indirectly.
Your information is handled only for stated service purposes, and we apply security controls to reduce misuse. If you continue using this website, portal, or software, you agree to this Privacy Policy.
Data collection depends on your application type and the documents required by immigration authorities.
In general, we may collect identity details, contact information, passport and travel information, uploaded supporting documents, payment-related transaction references, and limited technical data needed to operate the website securely.
Applicants provide personal details in online forms so we can submit application requests to competent authorities. Those authorities review the file and issue an approval or refusal decision.
Collected details may include your name, date of birth, address, travel itinerary, and passport details. Where required by rules, sensitive categories may also be requested, such as health, religion, ethnicity, criminal background, or family-related information.
Where an application is incomplete or inconsistent, we may contact you to confirm details before submission so that avoidable delays or rejections can be reduced.
For verification and processing, we may request supporting paperwork such as passports, IDs, residence cards, birth certificates, bank records, invitation letters, and guardian authorizations for minors.
We also collect technical logs from your device, including IP address, browser type, operating system, approximate geolocation, and interaction patterns like session duration and page visits.
These technical records are mainly used for security monitoring, fraud detection, service analytics, and troubleshooting website performance issues.
Your data is processed to provide services, maintain platform integrity, and satisfy legal requirements.
We process only the amount of information reasonably required for each purpose and limit access to authorized personnel and approved service providers.
Information submitted in your application is used to complete administrative steps and to pass required data to authorities that issue visa decisions.
We use your contact information to answer questions, resolve requests, and send updates about application progress.
We analyze service data to improve website usability, response times, and overall customer experience.
In specific cases, we may process or disclose data to comply with legal obligations, court procedures, audits, or government investigations.
We may also retain specific records when required to demonstrate compliance with immigration, tax, anti-fraud, or consumer protection obligations.
Information may also be used to enforce our policies, monitor abuse, protect systems, and prevent fraudulent activity.
We do not provide your information to unrelated parties unless sharing is necessary for processing, operations, or legal compliance.
Application information and attached evidence are shared with the responsible public authorities so they can assess eligibility and issue a decision.
We may share limited information with service providers such as payment gateways, communication tools, analytics providers, and hosting partners, strictly for service delivery tasks.
Where practicable, third-party providers are required to follow contractual confidentiality and data-protection obligations when handling personal information.
Because we operate through related entities in multiple countries, data may be transferred internally for coordinated support and business operations.
If required by applicable law, we may disclose personal data to regulators, law-enforcement agencies, courts, or other authorized bodies.
Disclosure may also happen to protect legal rights, investigate violations, enforce terms, or reduce possible damages.
You may ask us to erase your personal information where permitted by law, and you may request a copy of information we maintain about you.
All requests are handled in line with legal retention duties and identity verification checks.
Depending on your jurisdiction, you may also request correction of inaccurate data, restriction of certain processing, or objection to specific uses based on lawful grounds.
We use password-protected systems, network security layers, and physical safeguards to protect stored data. Personal information is typically stored for up to three years and then removed unless retention is legally required. No online transmission method can be guaranteed to be fully secure at all times.
We may update this policy from time to time without advance notice. Changes become effective once posted on this page.
It is your responsibility to review the latest version before ordering or using our services.
If we make significant updates, we may additionally highlight the revised date or publish a visible notice on relevant pages.
Some pages may link to external websites not managed by us. We are not responsible for those websites or their privacy practices, so please read their policies separately.
Where applications involve minors, parents or legal guardians confirm consent for collection and processing of the minor's data for visa support services.
our website, portal or software belongs to jordan-evisa.info Ltd, a private company offering online visa and travel-document assistance services. We provide guidance and submission support to help travelers complete official procedures.
As part of global operations, personal information may be processed in countries outside your location. When cross-border transfers occur, we apply contractual and technical safeguards to maintain confidentiality, integrity, and lawful handling of personal data.
Payments are processed through secure third-party gateways using encrypted channels. We do not store full card details on our platform. Payment providers process financial information according to their own compliance standards and privacy policies.
Cookies help us maintain session stability, improve speed, and understand how visitors use key pages. You can disable or clear cookies through your browser settings; however, some website features may not work properly after disabling essential cookies.
If a security incident affects personal information, we will investigate promptly, contain the issue, and take corrective action. Where legally required, we will notify impacted users and relevant authorities within applicable timelines.
Some data may be retained beyond standard periods when needed for unresolved disputes, fraud prevention, tax obligations, or legal defense. Once those obligations end, the retained records are deleted or anonymized in line with policy.
For access, correction, deletion, or objection requests, contact our support team through the Contact Us page and provide sufficient details to verify identity. We review each request and respond in accordance with applicable privacy laws.