www.jordan-evisa.info is a private travel-support platform. We are independent from government departments, embassies, and consulates. We are also not a law firm and do not provide legal representation or legal advice.
These Terms explain how our services work, what users must do, and where our responsibility starts and ends. By using this website, you accept these Terms and agree to follow them.
We provide online support services related to visa applications, travel documentation support, and related administrative help. Our role is to assist with process handling and submission readiness. Final approval or refusal of any visa remains solely with the relevant authority.
When you create an account or submit an application, you must provide accurate and complete information. You are responsible for keeping your login details secure and for all activity performed under your account. If you suspect unauthorized use, you must inform us immediately.
We may update, pause, or remove any part of our service at any time, with or without prior notice. We may also revise these Terms from time to time. Continued use after updates means you accept the revised version.
If you use the service through a mobile device, standard carrier charges, data fees, and restrictions may apply. Message delivery features such as SMS or app notifications depend on your carrier and device compatibility.
We aim to process requests quickly, but exact timelines cannot be guaranteed. Delays may happen due to government systems, high demand, technical issues, force majeure events, or documentation gaps. We are not liable for losses caused by such external delays.
Total charges may include both government fees and our service fees. For this reason, applying through our platform can cost more than applying directly with authorities. We display applicable charges during the process for transparency.
Cancellation requests must be made quickly after order placement. For normal processing, requests are accepted within 1 hour; for urgent categories, requests are accepted within 15 minutes. Once government-side review begins, cancellation may no longer be available.
Duplicate applications may be cancelled if processing has not started. If required documents are not provided in time, orders may be auto-cancelled and may not qualify for refund.
Refunds are generally possible only before active processing starts. Where technically feasible and legally allowed, approved refunds are returned to the original payment method. A processing fee may apply, and currency differences may affect the final refunded amount.
Refunds are not guaranteed for refusals caused by inaccurate, incomplete, or misleading information provided by the customer, or where the case is ineligible under authority rules.
After a visa is issued, cancellation and refund are not available. If a traveler decides not to use an approved visa, that decision does not create refund eligibility.
To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses, including loss of income, business, data, or opportunity. Our total liability for any claim related to the service will not exceed USD 99 or the paid service fee, whichever is lower.
We use reasonable security controls, including encrypted transmission and secured infrastructure. However, no online environment is risk-free. You agree that absolute security cannot be guaranteed and that cyber risks may still occur despite protective measures.
Payments are processed by external providers such as card processors and digital payment gateways. We do not permanently store full card details on our servers. Transaction handling is subject to the payment provider's own compliance and operating rules.
The service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted access, error-free operation, or outcomes controlled by third-party authorities. Use of the service is at your own risk.
Visa laws, requirements, and authority procedures may change without notice. We are not responsible for costs or losses resulting from policy changes, travel disruption, denied boarding, or authority decisions beyond our control.
We may use cookies, tracking technologies, and analytics tools to improve performance, detect issues, and enhance usability. You can control cookie settings in your browser, but disabling cookies may affect site functionality.
We retain information for the period needed for service delivery, legal compliance, fraud prevention, and dispute handling. We may disclose information where required by law, to protect legal rights, or during legitimate corporate events such as mergers or restructuring.
This website may contain links to third-party websites. We do not control those websites and are not responsible for their content, availability, or privacy practices.
Information published on this website is for general informational purposes only. It is not legal advice. You should consult qualified professionals when legal or immigration interpretation is required.
If you need help regarding these Terms, cancellations, or refunds, please contact our support team through the contact options available on this website.